Job Description:  Business Development Manager - ROW

CFL Flooring (Creative Flooring Solutions) is the largest manufacturer of SPC and other hybrid flooring products worldwide. The company is recognized globally as an innovator – committed to developing, manufacturing, and marketing sustainable, value-added flooring products. CFL employs over 3500 associates worldwide, including in US, China, Europe, and Vietnam, leveraging years of technical flooring expertise with the common vision of being the leader in flooring innovation. CFL’s extensive patent portfolio, comprised of hundreds of patents granted and filed, is a core element in fulfilling this vision, thus protecting the value offered to its valued customers.

Our vision is to lead flooring innovation by inventing, manufacturing, and marketing high-quality, innovative, safe, and functional products with exceptional performance and aesthetics and to deliver our global perspective into each local market in which we operate.

Our values 

CFL is currently seeking candidates to join our rapidly expanding team.  We seek to hire a Business Development Manager (BDM) to report to the Sales Director ROW – REST-OF-THE-WORLD.  The successful candidate will be an integral part of our multi-national Sales and Business Development team.  The position has a strong connection to various other departments and teams, thus excellent communication skills are required.  As the BDM, you will take ownership of CFL sales activities in a part of the ROW region and ensure CFL will grow our distribution and sales. 

Duties/Responsibilities:

• Business growth
  • Take responsibility for developing the best-in-class distribution network across your territory to ensure CFL is well-positioned to grow our business across relevant segments with relevant products. 
  • Ensure CFL is well known and established across the territory with stakeholders such as importers, distributors, designers, contractors, and other relevant stakeholders. 
  • Set and execute the overall strategy for the territory.
• Customer's Relationship
  • Liaise with customers to understand their needs and make appropriate recommendations by providing the latest updates on new or existing products to maximize sales opportunities. 
  • Represent CFL and put yourself in the customer's shoes, handle issues in the best interest of both the customer and the company. 
  • Handle customers' requests and inquiries regarding new products and projects (Irregular product line) 
  • Provide Sales Training on product knowledge and sales features to the customer when necessary. 
  • Prepare and send Company/Product presentations/Product proposals tailored to each customer. 
  • Develop corporate relationships with customers by means of consultation, follow-up, preparing proposals, service and terms (payment, MOQ, warranty etc.), agreement negotiations, and quotations.
  • Manage each customer's portfolio (Product Range Management), update and maintain CRM (refer to Standard SKU lists, loading database, data on the server). Same for serious leads with positive perspectives.
  • Negotiate quotations with the customer and update them in CRM (refer to standard price prices + possible negotiated discount) 
  • Financial follow-up of each account, credit insurance, and payment follow-up.
  • Conduct market research by means of communication with the customer and market stakeholders.
  • Organize customers' visits to the factory, hold meetings, prepare the showrooms and write Meeting Summaries and Action Plans.
  • Coordinate with Customer Service the samples required to develop existing customer and prospect accounts.
  • Promote the sales of Stock.
  • Participate in Exhibitions representing CFL.
• Brand Management (Marketing)
  • Increase CFL brand awareness (FirmFit, NovoCore, Audacity, Neptune, …) by means of marketing support to branded distributors. 
  • Increase OEM brand awareness by means of marketing support to OEM clients
  • Communicate with Marketing dept. to ensure marketing materials are up-to-date and on the server
  • Provide technical product information upon customer's request OK
• Customer Service Management (Internal)
  • Oversee and supervise Customer Service team communications with customers of the assigned region.
  • Monitor and ensure accurate pricing, service, and orders to customers.
  • Handle incidents, find solutions, and troubleshoot problems (mistakes, delays, big quality issues) 
  • Work closely with Product Development to ensure all product information is correct, complete and ready-to-use for the Customer Service team and properly input in CRM files.
  • Samples Management ' provide exact, correct information to the Customer Service team (specs, qty, due date, address) to prepare the samples requested/offered to customers.
• The list is non-exclusive of any other activity not listed but related to the main purpose of the position: sales and market development.

Supervisory Responsibilities:

• None

Required Education/Experience/Skills/Abilities: 

• Excellent communication skills (Speaking, reading, writing), attention to detail, and strong organizational skills.
• Native English preferably + Chinese is a benefit. 
• Service-oriented, following through on commitments and promises.
• Flooring experience is a plus.
• Good negotiation skills and commercial abilities.
• Open character used to cold door calls.
• Ability to work with all levels within the organization and build strong relationships
• Exercises influence at many levels with internal and external customers
• Can identify alternative solutions when necessary

To qualify for the role, you must have

• Bachelor or Master
• 3+ years of Sales Management/Account Management experience (ideally manufacturing company in the Flooring/Building Materials industry)
• Good analytical skills & ability to work under pressure;
• Dependable, reliable, and hardworking.
• Proficiency in MS Word, Excel, PowerPoint, Outlook, Teams
  
   

We are an Equal Employment/Affirmative Action employer. We do not discriminate in recruiting or in any aspect of the employment process on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.