Job description:

1. Conform to and enforce policies, procedures, rules, and regulations as laid down

by IHG and the Hotel in order to achieve the highest levels of uniformity and

guest service.

2. Greets all guests at all times in a friendly and helpful manner and attempts to

learn and use guest’s name at every opportunity.

3. Does everything possible to ensure that the guests depart the hotel with a

positive impression of hotel service.

4. Attends to guest’s complaints, inquiries and requests, referees problems to

supervisor/Assistant Manager if he/she unable to assist.

5. Endeavors to maintain the high standards of the hotel with particular regard to

the importance of IHG Loyalty Program member and other VIP’s and with

reference to hotel.

6. Perform other duties as assigned.