As a Senior Key Account Manager, you will be responsible for managing strategic key accounts while leading a small team of account managers.

This role combines hands-on account ownership with team leadership, ensuring strong customer relationships, consistent performance, and long-term business growth. You will coordinate cross-functional teams, drive customer-centric strategies, and foster a culture of commercial excellence.

Your responsibilities

Team leadership & development

• Lead, coach, and develop a team of account managers to achieve both team and individual targets
• Conduct regular performance reviews and identify development opportunities
• Establish and promote best practices and standardized account management approaches

Customer relationship management

• Take full ownership of key accounts, acting as the main point of contact for both commercial and operational topics
• Coordinate internal stakeholders to ensure smooth execution and high service quality
• Monitor performance against KPIs and proactively address risks to customer satisfaction
• Build long-term partnerships, prioritizing sustainable growth over short-term gains
• Act as the voice of the customer within the organization

Communication & stakeholder management

• Build and maintain strong relationships with key decision-makers
• Lead customer communication, including regular meetings and business reviews
• Manage commercial discussions and negotiations based on aligned internal strategies
• Ensure clear and proactive communication across internal teams (Operations, Shipping Agency, Business Development, IT, Finance)

Value-based selling

• Develop tailored logistics solutions based on customer needs
• Prepare quotations and proposals in line with agreed pricing frameworks
• Identify growth opportunities and proactively expand business within key accounts

Project & performance management

• Ensure proper tracking of activities, reporting, and collaboration through relevant tools
• Maintain and update SOPs based on client requirements and internal changes
• Establish regular reporting structures to monitor performance and support data-driven decisions
• Support accounts receivable processes in collaboration with Finance
• Coordinate internal and external meetings to drive continuous improvement

You are

• Bachelor’s degree or above
• 8–10 years of experience in key account management or similar roles within logistics/ocean freight, including 3–5 years of team management experience  
• Strong knowledge of logistics solutions (ocean freight, air, rail, trucking, warehousing, 4PL)
• Fluent in German and English with strong communication skills
• Customer-oriented, proactive, and solution-driven
• Strong in stakeholder management and cross-functional collaboration
• Confident in negotiation and presentation at senior levels
• Analytical, with the ability to translate data into actionable insights
• Comfortable working in a fast-paced, international environment
• Proficient in MS Office (especially Excel and PowerPoint)

We offer

• A key commercial role with both strategic and operational impact
• Opportunity to lead and develop a team
• Exposure to international clients and complex supply chain solutions
• A dynamic, fast-paced, and collaborative working environment
• Strong ownership and room for initiative
   

How to apply

Please send your CV to [ta.cn@moovlogistics.com]. We look forward to hearing from you.