Responsibilities

Daily Supplier Communication & Support:
-    Act as the primary contact for major overseas suppliers, ensuring smooth communication on a daily basis via emails and calls.
-    Provide guidance on internal processes, system, and special arrangements during major holidays (e.g., Chinese New Year, Eid in Bangladesh).
-    Address logistics-related issues or direct suppliers to the appropriate contacts for resolution.

Supplier Performance Management:
-    Monitor and drive suppliers’ logistics KPI performance based on SOPs.
-    Organize regular review meetings with suppliers to identify improvement opportunities and implement corrective actions.

Supply Chain Optimization & Issue Resolution:
-    Identify pain points in suppliers’ supply chain management.
-    Collaborate with cross-functional teams (Operations, Warehouse, Sales) to develop alternative logistics solutions tailored to suppliers' needs.

Business Development & Value Creation:
-    Demonstrate strong attention to detail and commercial awareness.
-    Identify potential business opportunities through daily interactions with suppliers and contribute to value-added service development.

Customer Relationship Management:
-    Maintain strong relationships with suppliers by providing proactive advisory support.
-    Ensure timely delivery of reports and respond promptly to client needs.

Presentation & Reporting:
-    Develop and deliver clear and structured presentations to internal and external stakeholders.
-    Work closely with the Business Analyst team, providing logical reasoning and requirements for new reports, ensuring they align with business needs and improve decision-making.

Requirements

• Bachelor’s degree in Business, Supply Chain, or related field.
• At least 3 years managing key accounts/suppliers in logistics or supply chain companies or other sectors.
• Strong communication skills.
• Fluent German and English speaker (excellent writing, speaking, listening) for daily cross-cultural communication. 
• Strong in MS Office applications, e.g. Excel, Word, PPT.
• Proactive, detail-oriented, adaptable to diverse cultures, customer intimacy driven.
• Now living in Shanghai with a plan to settle down in at least 5 years.